Dan Taylor

Business Areas: HR Tools / Learning & Development / Technology

ServiceNow platform ownership, SME/SPOC support and onboarding of HR Tools teams across Portugal and Belgium.

Role: Product Owner / ServiceNow SME-SPOC / Implementation & Reporting Lead

Key Activities: Supports 25 Business Application Managers and 4 Tool Managers; advises on processes, end-user setup, reporting and procedural/data issues; coordinates change/configuration requests; gathers and translates requirements for ServiceNow/development teams; created KPI dashboards and presents monthly results to HR management; currently onboarding Learning & Development, with responsibility for testing, user training and rollout as implementation progresses.

Business Areas: HR / Finance / Risk / Budgeting / Enterprise Reporting

Global HR salary/headcount consolidation and distribution operation supporting 180,000+ employees across 64 countries and hundreds of sites/entities.

Role: Senior Business Application Manager / Global RUN & Data Operations

Key Activities: Monitors monthly global submissions and data quality; manages sequenced month-end dependencies, final correction cycle and global report distribution to dozens of downstream systems; created Access databases with 12 data-quality control reports used to identify and correct headcount/data issues and reduce recurrence as well as validating and formatting data for uploads; produces and presents campaign KPI reporting and traces cross-system data issues.

Business Areas: Social Media

Worked with Founder to scope and design a new start-up social media application. MVP Build.

Role: Architecture / Design Validation, Project Planning, AI Assisted Development

Key Activities: Contribute to early product concept development, feasibility assessment, and delivery planning for a pre-launch social media platform, including scope definition, feature prioritization, and alignment on high-level technical approach. Leverage Claude Code, modern AI development tools, and full-stack implementation tools to accelerate MVP delivery, prototyping, product validation, and technical execution. Use prototyping and development work to inform prioritization and product decisions, validate architectural direction, and support iterative feature delivery. Technology stack: Figma, React, Node.js, PostgreSQL, Claude, Claude Code, Visual Studio Code, Git, GitHub.

Business Areas: Enterprise Data / Reporting / Applications

Migrated a 20-year-old SQL 2000 Analysis Services data warehouse and 20 years of historical data to Azure/cloud reporting capabilities.

Role: Product Owner / Architecture collaboration / Third-party delivery management

Key Activities: Selected/onboarded a third-party development partner, managed access/tasks/timelines/budget, tested data and integration logic, supported daily Scrum and communicated progress; retired aging SQL Server and Business Objects infrastructure. Technology stack: Azure SQL MI, Synapse, Informatica Cloud and Power BI.

Business Areas: Agriculture, Procurement, Manufacturing, Supply Chain

Web/mobile enterprise platform supporting raw-material procurement and agricultural operations; included modernization of an aging MVP mobile app and migration to the integrated data model.

Role: Product Architect / Product Owner functions / Third-party team leadership

Key Activities: Technical product ownership, backlog grooming with business stakeholders, third-party team access/timelines/budget, release coordination, training and feedback; implemented ~95% of existing backlog items; improved reporting/performance and enabled mobile-app images in Power BI; platform supported approximately CAD $1.5B in annual raw-material procurement. Technology stack: OutSystems, Azure APIs, Function Apps, SQL MI, Azure DevOps and Power BI.

Business Areas: All Departments

North American enterprise collaboration rollout.

Role: Training / Adoption / Support

Key Activities: Created materials and led weekly tips/tricks/Q&A sessions open to all North American employees. Performed special white-glove service for executives.

Business Areas: Procurement, Finance, Supplier Management

Source-to-pay procurement implementation, initially North America and subsequently global rollout.

Role: Testing / Integration / Reporting / Support

Key Activities: DEV, UAT, integration and production testing; organized/cleansed scripts from 12 SMEs and managed test cycles in HP ALM; monitored progress/defects; performed SAP ERP/GL integration testing; created temporary Excel/VBA audit reporting; post-go-live troubleshooting/support.

Business Areas: Supply Chain, Finance, Business Intelligence

Automated 15 month-end spend/finance reports previously produced manually in Excel using Teradata and MicroStrategy.

Role: Senior Business Analyst / Requirements & Testing Lead

Key Activities: Chaired a one-week requirements/discovery workshop; documented requirements for 15 reports; coordinated with business and third-party development; troubleshot technical issues; performed 100% of unit testing before business handoff; implemented scheduled reporting to meet month-end timelines/processes.

Business Areas: IT / Service Management

ServiceNow used for IT ticket tracking, incidents, changes and problems.

Role: Testing / Workflow Requirements / Support

Key Activities: Early ServiceNow experience across Canada and USA; testing and support and participated in sessions to define change management workflows and approvals.

Business Areas: Payroll, HR, Finance

SaaS payroll implementation for approximately 10,000 North American employees.

Role: Technical setup / Data conversion / SAP integration / Support

Key Activities: Selected UKG SaaS; successfully implemented for approximately 10,000 North American employees; owned new employee-data and GL interfaces to SAP, defined requirements and coordinated with engineering team; migrated payroll and time-off balances from legacy systems; performed data extraction, cleansing and loading; worked with UKG through multiple trial migrations; provided ~4 years of Payroll/HR application support.

Business Areas: HR / HCM

North American HR/HCM implementation.

Role: Requirements / Testing / Support

Key Activities: End-to-end testing and validation of HR processes, functionality, integrations and data flows through deployment.

Business Areas: Enterprise / Customer Master Data / Finance / Sales

Enterprise SAP modernization involving customer and pricing master-data migration.

Role: Data conversion / validation / support

Key Activities: Supported migration across approximately 150 countries, 7 regions and 40 legacy ERP landscapes. Executed data extraction/cleansing activities for North American region. Also supported business readiness tracking/reporting by creating excel templates and consolidation macros.

Business Areas: Logistics, Finance, Procurement

Transportation management system implementation.

Role: Data conversion / Support

Key Activities: Supported logistics/transportation data conversion and production use.

Business Areas: Sales

Sales activity planning and reporting solution.

Role: Testing / Training / Support

Key Activities: Business testing, training and post-implementation support.

Business Areas: Sales, Category Management, Business Intelligence

Integrated external food-service market data into the enterprise data warehouse and automated category-management reporting and insights.

Role: Senior Business Analyst / Solution & Data Delivery

Key Activities: Designed database/model and FTP-to-database integration, coordinated web-app development, testing and user training, and created MicroStrategy reporting. Business outcomes included French Fry trial award, full Potato and Pizza category awards, and Best Partner recognition.

Business Areas: Customer Service

Reporting solution to track customer-service/order KPIs. SQL Server, DTS and MicroStrategy.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Safety

Management application to prompt/track safety observations and monitor coaching improvements.

Role: End-to-end implementation

Key Activities: Configuration, testing, through deployment, training and support.

Business Areas: Agronomy, QA, Procurement, Finance

Enhanced source-to-pay solution for specialized raw-material procurement.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Agronomy, QA, Procurement, Finance

Enhanced source-to-pay solution for specialized raw-material procurement.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Procurement, QA, Manufacturing, Finance, Supplier Management

Data warehouse and reporting solution for specialized procurement.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Agronomy, QA, Procurement

Supplier-management CRM supporting PC&R.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Agronomy, QA, Procurement

Supplier-management CRM supporting PC&R.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Agronomy, Procurement, QA, Manufacturing, Finance, Supplier Management

Data warehouse and reporting solution supporting specialized procurement.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support.

Business Areas: Agronomy, Procurement, QA, Manufacturing, Finance, Supplier Management

Data warehouse and reporting solution supporting specialized procurement.

Role: End-to-end implementation

Key Activities: Rapidly learned a new database technology while developing the solution after a brief initial introduction from a colleague. Within approximately six months, independently travelled to France to implement the solution and train users.

Business Areas: Agronomy, Procurement, QA, Manufacturing, Finance, Supplier Management

End-to-end source-to-pay solution for specialized high-volume raw-material procurement.

Role: End-to-end implementation

Key Activities: Development, testing, through deployment, training and support across sourcing, supplier management, contracting, purchasing, invoicing and AP processes. Managed extremely compressed implementation time-frame imposed by management.

Business Areas: Agronomy, Procurement, QA, Manufacturing, Finance, Supplier Management

End-to-end source-to-pay solution for specialized high-volume raw-material procurement.

Role: Development / Configuration / Reporting / Training / Support

Key Activities: Development, testing, through deployment, training and support across sourcing, supplier management, contracting, purchasing, invoicing and AP processes.

Business Areas: Agronomy, Procurement, QA, Manufacturing, Finance, Supplier Management

End-to-end source-to-pay solution for specialized high-volume raw-material procurement.

Role: Development / Configuration / Reporting / Training / Support

Key Activities: Development, testing, through deployment, training and support across sourcing, supplier management, contracting, purchasing, invoicing and AP processes.